UniFi
UISP
AmpliFi

Frequently Asked Questions

All
General
Shipping
Orders
Product Availability
Products
Back In Stock Notification
Payments and Invoices
Refunds and Warranty
General
What are advantages of having a UI Account?
Where can I find your Terms and Conditions?
Shipping
How do I change my delivery address or contact information after placing an order?
How do I track my order?
Which courier service will you use to deliver my package?
How long will it take to receive my order?
How much does shipping cost?
Orders
Can I change my order after it's been placed?
Can I cancel my order after it's been placed?
Product Availability
Can I order more units than what is currently available in the Ubiquiti Store?
Can I pay for out-of-stock items in advance and have them delivered once they become available?
Products
I have technical questions about an item I ordered. Where can I get help?
Where can I find a specific product's datasheet or manual?
Back In Stock Notification
How do I receive product restock notifications?
How do restock notifications work?
Why didn't I receive a restock notification even though the product is currently available?
Payments and Invoices
How are VAT rates determined?
Where can I find my invoice?
My browser session was interrupted while my payment was being processed, and I did not receive an order confirmation. What should I do?
What payment methods do you accept?
Refunds and Warranty
What is your refund policy?
I ordered the wrong item. Can I exchange it?
How can I return an item?
How will I know you've received an item I've returned?
When will I receive my refund?
How long is your warranty period?
What if my device isn't working properly?